Check-In Policy Update & Account Setup Instructions
Effective June 2, 2025
Steel Ice Center is implementing a new Point-of-Sale (POS) and check-in system effective Monday, June 2, 2025. This transition is part of our ongoing effort to improve efficiency and enhance the customer experience.
As of this date, sign-in sheets will no longer be used. All participants in Steel Ice Center programming will be required to check in at the front desk prior to entering the ice for any session.
Activities Requiring Check-In Include (but are not limited to):
- Freestyle sessions
- Stick Time (including goalies)
- Private hockey lessons (including goalies)
- Open Hockey (including goalies)
- Clinics and seminars
- Learn to Skate and Hockey Basics
- Factory Skating Academy
- Camps and classes (including goalies)
- Any punch card or walk-in sessions
What to Expect
For any activities that require advance registration—such as camps, clinics, or classes—participants will check in at the front desk by providing their name.
For activities that do not require pre-registration—such as Freestyle, Stick Time, Open Hockey, or Private Lessons—participants will check in by providing the skater’s name and completing payment at the front desk. Sign-in sheets will be fully replaced by digital check-in. If a participant does not yet have an account in our system, one will be created at the time of check-in.
Create Your Account in Advance
To help streamline this transition and reduce wait times, we encourage all users to create a personal account in our new system prior to arrival.
System Features & Benefits
The new customer-facing system provides greater transparency and convenience. Account holders will be able to:
- View account balances and credit usage
- Track participation history
- Browse and register for programs from one central portal
- Avoid unnecessary delays at check-in
We appreciate your cooperation and understanding as we implement these improvements. This system is designed to make your experience at Steel Ice Center more efficient and accessible, and we thank you for your continued support.
For questions regarding this policy or assistance with account setup, please contact our front desk staff.